Saturday, October 17, 2020

Outsourcing Anti-patterns

Beyond the marketing buzz of "getting your job done in one click" (for employers) and respectively "working online makes your life a walk in the park" (for employees) outsourcing is more like a new genre to be mastered both by managers and executives, since getting a job well-done is both art and science.

An online job intermediation company like Freelancer (and many others) is a great place for a youngster to gather experience in human resources, because in a couple of years one can meet a big variety of collaborators - both managers and executives. It's neither easy nor smooth, but the steel is hardened by heat. 

The virtual job markets are very attractive to startups, because this informal work environment with flexible costs is ideal for doing experimentation, the core process for shaping a successful business. Unfortunately the below approaches are rather anti-patterns:

The Brainstormers: if they have a good sense of time management, then you will have to sit too many hours of meetings; otherwise you will be the target of instant text or voice chatting sessions day and night. They have difficulties setting goals and directions, and are expecting the employees to keep the boat floating - in general not a realistic idea.

The Scientists are building experiments and are learning from the outcomes, being more interested in elaborating new experiments than in their product. They have good technical skills but little or no people skills, and the contractors are running away because of the random requirements or an improper manager delegated to drive the business.

The Magicians are promising persistent work hours, consistent bonuses, good business outcomes against the odds. They are funny and charming, it's a pleasure to spend your time with them, but after some time you will need to step back to continue with your life, just like their customers.

The Gold diggers are risk-takers, the first who are taking action within commercial conditions reshaped by political, technical or other changes. They have the necessary people skills to attract work force, but will always avoid to sign a win-win type agreement. Ultimately they are good guys, because they are offering you the chance to get out of some hopeless situation, but on the long run you need to look for opportunities elsewhere, because they are always focused on short-term gigs.

The Godfathers might maintain a familial and caring atmosphere, or an uncertain "divide and rule" environment, or a combination of both. Either way they are expecting employees to listen and execute, and you will never know the differences between their words and thoughts - not a good working recipe on a rapidly changing market.


Thursday, October 1, 2020

The Blessed Requirement List

It's surprising how many managers have difficulties expressing their expectations when comes about work processes. As a debutant business analyst I was advised that whenever I'm dealing with a team leader having trouble defining their requirements, the best thing I can do is to encourage them to note down their needs. Then after a series of discussions with their documents and the software at hand the puzzle will get resolved.

Nowadays this methodology is called agile, the requirements are collected in a written backlog during multiple iterations, attended by techies, and compared with the written definition of done. It's a common misbelief that scrum is about ignoring documentation and real team work, since the KPIs are focused on individual productivity.

Thank goodness I've had the chance to work between others in a few well-driven scrum teams. I can say that scrum is about optimizing the amount of written papers (what a new team member would need to know when joining the project), and the daily meetings are not only about educating people on the task but also about supporting them to grow. 

Who is not demanding database diagrams, commented code, trackable tasks, written backlogs and priorities, is growing impediments. While a semi-structured environment offers sufficient flexibility and support for dealing with new challenges, shooting in the dark is expensive from financial point of view and toxic from HR perspective.

Since hundreds of years is known that writing down one's thoughts is a good exercise for clarifying and organizing them. Teachers and coaches engaged in developing various skills are advising people to keep a journal.

The right written document flows are battle-tested tools for making us efficient and happy, and putting down a requirement list is the best point to start from.